More than FOMO: The Experience Economy
Transactions supersede getting a product for a price. We must embrace “The Experience Economy” as hospitality providers to tap into the emotional context of living in a broader, social-based modern world. Consumerism has evolved to add relevance or even adventure to the transaction. What does that mean for restaurants? The function of food and beverage is no longer enough. As the experience economy has evolved, so must we. Some leaders may think that experience means sparkle
